Q: Why is the “My Leave Requests” tile missing?Ī: If you are the first time user and not seeing this tile, have your HR check your organization structure. For more information, please visit the About the Employee Affirmative Action and Demographic Data form page.
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Q: How is the information I update on the My Demographic tile used and is this information protected from public disclosure requests?Ī: This is the same information that is collected on the Employee Affirmative Action and Demographic Data (EAADD) form. Permanent Residence is used to determine eligibility for some employee benefits. If a separate Mailing Address exists, it will override the Permanent Residence address for mailings. Q: Will my Permanent Residence address override my Mailing address?Ī: Your Permanent Residence is your physical living location and is the default mailing address if a different Mailing Address does not exist. Logging off of the computer is the only way to ensure the session is securely shutdown to protect your personal information. If you are not logged in with single sign on or you are using a public or personal computer you may be sharing with another MyPortal user, you must log off of the computer after signing out of MyPortal. Logging OffĪ: Single sign on users should close their browser page to log off.
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In addition, any password reset requests for Non Single Sign On agencies will be delivered to the email it was changed to. Q: What happens if I change my work email to a personal email?Ī: Changing an employee’s email to anything other than the primary email in Active Directory will cause Single Sign On functionality to stop working. Contact your agency IT staff if you are unsure of your Active Directory logon credentials. Employees in Single Sign On agencies will need to know their agency logon credentials for Enterprise Active Directory. Access from home uses the same URL as access from work. If you are not, then you will use MyPortalExt.wa.gov.Ī: Yes. If you are (most agencies are), you are considered a single sign on agency and will use MyPortal.wa.gov.
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Q: How do I know which URL to use? How do I know if I am a Single Sign on agency?Ī: You can ask your agency IT staff if you are a member of the Enterprise Active Directory, or are federated to the Enterprise Active Directory. That change will also update the email address in HRMS. This is important to consider when an employee changes their email in MyPortal to something other than their state issued email. Q: What email will be used for “forgot password” emails?Ī: “Forgot Password” emails will be sent to the email in the state’s HR/Payroll system, HRMS, for the employee making the request. If you have questions, contact your manager or HR/Payroll office. Q: Why is the manager name displayed in the header is different than my leave approver?Ī: This may be due to you manager’s position being double filled.
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Q: Why is the manager name displayed in the header for some employees but not others?Ī: Employees who are not leave approvers will not see their manager’s name in the header. This is controlled through the user roles that are provided to users in agencies who are using the leave tool. Will we see leave related tiles?Ī: If your agency does not use leave, those tiles will not be visible. Who do I contact?Ī: If you have further questions, please contact the OFM Help Desk at My agency does not use Leave functionality. Q: I have more questions that are not covered here. Q: How long are Earnings Statements available in MyPortal?Ī: Earnings Statements in MyPortal are available for a rolling 2 years. Q: Which browser works best with MyPortal?Ī: MyPortal was tested and works using Google Chrome, Firefox, and Microsoft Edge however, for the best user experience, Google Chrome is the recommended browser.
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